Last updated: 4 May 2026
By placing an order with Bake You Happy, you agree to be bound by the following terms and conditions. Please read them carefully before ordering. These terms constitute a legally binding agreement between you ("the Customer") and Bake You Happy ("we", "us", "our"), operated by Paulina Cichocka.
All cake orders are bespoke and made to your individual requirements. An order is confirmed only when:
Important: No cake production will commence until a booking deposit has been received in full. We cannot reserve dates, source ingredients, or begin any preparation without a confirmed deposit.
A minimum booking deposit of £50 is required to secure your order and event date. For orders over £200, a deposit of 50% of the total order value is required.
Important: All deposits are strictly non-refundable, regardless of whether the order proceeds or not. By paying the deposit, you acknowledge and accept this condition.
The deposit covers:
If you fail to pay the deposit within 48 hours of your agreed booking, we reserve the right to release your date and offer it to another customer.
The remaining balance of your order must be paid in full no later than 7 days before your event date. Payment can be made via bank transfer or Stripe.
Important: Cakes will only be released for collection or delivery once full payment has been received and confirmed. No exceptions.
If full payment is not received by the due date:
Where an order is accepted inside the minimum notice period, a fast track fee is offered, and applies only if you accept it in writing before work begins. It is charged on top of the cake price and is never more than the cake price itself. The bands are measured against the minimum notice for that item, not against a fixed number of hours:
No fee applies to any order placed outside the minimum notice period. The recommended booking windows published elsewhere on this site are guidance only and carry no charge.
Important: Fast track is always subject to availability and is at Bake You Happy's discretion. Showstopper cakes cannot be fast tracked. The fee is quoted and agreed in writing before work begins, and is payable with the deposit. No charge is ever added after the event.
Your right to cancel a distance order within 14 days of receiving the cake does not apply here, because regulation 28(1)(b) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 excludes goods made to your specifications or clearly personalised, and every cake we bake is designed to your brief.
Important: Once an order is confirmed and a deposit has been paid, cancellations are non-refundable. Ingredients may have already been purchased, and your date has been reserved exclusively for you.
In the unlikely event that we need to cancel your order (due to illness, emergency or force majeure), we will:
Minor changes to your order (flavour swaps, small colour adjustments) may be accommodated up to 10 days before your event, subject to availability and at our discretion.
Significant changes (size upgrades, complete redesigns, additional tiers) may incur additional charges and will need to be agreed in writing. We cannot guarantee that major changes can be accommodated at short notice.
Changes requested fewer than 7 days before the event cannot be guaranteed and may not be possible.
Cakes are available for collection from our Waltham Cross premises. You will be given a collection time window. Please be punctual, cakes left uncollected beyond the agreed time may not be stored safely and we accept no responsibility for uncollected orders.
We offer personal delivery across London and surrounding areas. Delivery charges vary based on distance and will be quoted at the time of ordering.
Upon delivery or collection, you are responsible for the safe handling of the cake. We take every care to ensure cakes arrive in perfect condition, but once the cake has been handed over, we cannot be held liable for any damage that occurs.
All cakes are prepared in a home kitchen where nuts, gluten, eggs, dairy and soya are present. While we take every precaution, we cannot guarantee a completely allergen-free environment.
It is the Customer's responsibility to inform us of all allergies and dietary requirements at the time of ordering. We will do our best to accommodate, but cannot accept liability for allergic reactions.
Specific ingredients can be provided upon request for each cake order.
We reserve the right to photograph all cakes we create and use these images on our website, social media, portfolio and marketing materials. No personal details will be shared alongside images.
If you do not wish your cake to be photographed or shared, please inform us in writing before your event date.
Reference images provided by the Customer are used as inspiration only. While we strive to match designs as closely as possible, each cake is handcrafted and minor variations are to be expected. We do not guarantee exact replicas of reference images.
We take pride in every cake and your satisfaction is important to us. If you have a complaint, please contact us within 24 hours of receiving your cake, including photographs where relevant.
We will investigate promptly and offer a fair resolution. However, we cannot offer refunds or replacements based on matters of personal taste, or for issues arising after the cake has left our care.
All disputes will be governed by the laws of England and Wales.
We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to: severe weather, pandemic, supply chain disruption, power failure, or transport strikes.
Our total liability to you in connection with any order shall not exceed the total amount you have paid for that order. We are not liable for any indirect, consequential, or incidental losses arising from your order.
If you have any questions about these terms, please contact us: